Location: EMEA (Remote)

Company: Customer.io

Company Description:

Customer.io is a versatile marketing automation tool that enables businesses to send relevant messages based on user behavior across web and mobile products. Our platform allows you to automate product messaging, create and manage newsletters, and leverage behavioral data to drive user engagement. As a remote-first company with a globally distributed team, we value diversity and offer a flexible work environment that fosters personal and professional growth.

Job Description:

Customer.io is seeking a collaborative and product-focused QA Engineer to join our growing Engineering team. In this role, you will contribute to the development of a scalable platform and have a direct impact on the quality of our product. We are looking for individuals who enjoy solving puzzles, working in a remote environment, and are passionate about building products that customers love.

Responsibilities:

• Design and implement test plans, scenarios, and scripts to ensure the quality of our services
• Help define and test new features and infrastructure for our platform
• Contribute to and maintain our automation suite
• Collaborate with colleagues through code reviews, pair programming, and training to enhance collective knowledge and best practices
• Assist tech support teams in diagnosing operational issues and helping customers achieve their goals

Requirements:

• Excellent communication skills and a collaborative mindset
• Experience working with customers and understanding their needs
• Ability to participate in technical discussions and provide QA perspective
• Proficiency in manual testing and identifying opportunities for automation
• Strong skills in developing reliable test automation using Python and conducting code reviews
• Familiarity with web application testing tools like Cypress or Selenium
• Experience working in a distributed company is preferred
• Availability to overlap with 9 am ET to 12 pm ET

Company Benefits:

• Unlimited paid time off (20 vacation days in addition to holidays and sick days)
• Comprehensive medical, dental, vision, and supplemental insurance coverage
• 12 weeks of paid parental leave
• 401(k) retirement matching program
• Health and wellness allowance for gym membership, acupuncture, etc.
• Home office stipend to set up your remote workspace
• Reimbursement for internet, cell phone, and co-working space expenses
• Learning and development budget for conferences, books, and workshops
• 1-month paid sabbatical after four years of employment
• Annual company retreats and smaller meetups throughout the year
• Flexible schedule and location

How to Apply:

To apply, click on the link below and provide a compelling explanation of your interest in the position. Our hiring process includes a video call with the Hiring Manager, a technical interview, a take-home assignment, and a final call with our VP of Engineering. All final candidates will undergo background checks and employment verifications.