Job Title: Remote Call Center Representative

Company: Talentify.io

Industry: Telephone Call Centers

Seniority Level: Entry level

Employment Type: Full-time

Job Functions: Customer Service

Location: Alberta (Work from Home)

Position Overview:

Talentify.io, in partnership with a leading company, is seeking dedicated individuals for the position of Remote Call Center Representative. This role, based in Alberta, involves handling inbound customer inquiries, providing technical support, and facilitating sales interactions. The ideal candidate should be motivated, energetic, and committed to delivering exceptional customer service.

Position Responsibilities:

• Listen to customer inquiries, understand their needs, and resolve issues.
• Utilize systems and technology for account management tasks.
• Identify sales opportunities and apply sales skills for product upgrades.
• Explain and position products and processes to customers.
• Escalate customer dissatisfaction to the managerial team.
• Ensure first-call resolution through effective problem-solving.

Candidate Qualifications:

Wonder if You Are a Good Fit?

We provide comprehensive training, making this role suitable for positive, driven, and confident individuals. Ideal candidates possess:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite and Windows operating system.
• Highly reliable with good attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service-oriented with empathy, responsiveness, and patience.
• Ability to multitask, stay focused, and self-manage in a fast-paced environment.
• Strong team orientation and customer focus.

Compensation Details:

Want an Employer that Values Your Contribution?

We believe in rewarding hard work, offering competitive compensation, and ensuring regular reviews and raises based on performance. Benefits include:

• Medical, Dental, and Vision Coverage Options.
• Paid Time-Off.
• Advancement Opportunities.
• Fun, Engaging Work Environment.
• Casual Dress Code.
• Cash and Prize Contests.

Physical Requirements:

This job operates in a professional home office environment. While largely sedentary, the employee will be required to sit/stand for long periods, using a computer and telephone headset. Regular computer and office equipment operation is expected.

Join Talentify.io’s dynamic team, apply now, and be part of an exciting work-from-home opportunity in Alberta!