Job Title: Online Administrative Assistant (Homebased)
Company: Outsourced
Industry: Outsourcing and Offshoring Consulting
Experience Level: Mid-Senior
Type of Employment: Full Time Employee
Company Size: 1,001-5,000 employees
Location: Homebased
Job Summary:
Join Outsourced, a leading ISO certified Philippines staff outsourcing company, as an Online Administrative Assistant (Homebased). Bring your passion for cameras and technology, excellent communication skills, problem-solving abilities, and a strong work ethic to contribute to our dynamic team.
Job Description:
We are seeking a dynamic and customer-focused individual to join our team as an Online Camera Store Administrative Assistant. This role is pivotal in delivering exceptional customer service, driving sales, managing stock, and ensuring a seamless experience for our clientele. The ideal candidate will possess a passion for cameras and technology, excellent communication skills, problem-solving abilities, and a strong work ethic.
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Responsibilities:
- Customer Service:
- Provide excellent customer service through phone, email, and live chat interactions.
- Address customer inquiries, resolve issues, and ensure a positive shopping experience.
- Upsell products to enhance customer satisfaction and increase sales.
- Minimize refunds.
- Always follow up on customer inquiries to ensure satisfaction.
- Sales:
- Actively engage with customers to understand their needs and recommend suitable products.
- Meet sales targets and contribute to the overall growth of the store.
- Increase shopping baskets through effective upselling techniques.
- Product Knowledge:
- Demonstrate a deep understanding of cameras, photography, and videography equipment.
- Stay informed about the latest technological advancements in the industry.
Qualifications:
- Proven experience in customer service and sales.
- Passion for cameras and technology.
- Excellent communication and problem-solving skills.
- Strong work ethic and ability to meet sales targets.
- Knowledge of cameras, photography, and videography equipment.
- Homebased with a strong internet connection (at least 20 MBPS upload/download speed).
- Availability Monday to Friday: 7:00 am – 4:00 pm Manila Time.
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