Job Title: Senior Content Strategist, Customer Success
Company: GitLab
Industry: IT Services and IT Consulting, Software Development
Location: Remote

Experience Level: Mid-Senior level
Employment Type: Full-time
Job Functions: Marketing, Public Relations, Writing/Editing

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Job Description:

Join GitLab, the leading all-remote DevOps platform, revolutionizing software development with its unified application and fostering a collaborative culture across 100,000+ organizations worldwide. As a Senior Content Strategist & Writer, you’ll play a pivotal role in driving customer success through strategic content creation and curation.

Responsibilities:

• Collaborate in shaping the content strategy, demonstrating autonomy in its execution.
• Lead end-to-end content development, ensuring timely delivery and alignment with project scope across multiple concurrent initiatives.
• Craft compelling content that effectively communicates product messaging, targeting technical audiences on diverse topics such as Coding, DevOps, Cloud Computing, and Cyber Security.
• Collaborate cross-functionally with go-to-market teams to develop email nurtures and provide content support to Strategic, Corporate, and Product Marketing.
• Curate engaging blogs, case studies, and other content assets to reinforce GitLab’s thought leadership in the DevOps domain.
• Drive continuous improvement in content strategy, processes, and outcomes, while mentoring and entrusting tasks to other team members as appropriate.
• Identify new content opportunities, audiences, and tactics, aligning initiatives with organizational objectives and reporting on outcomes.

Qualifications:

• 5+ years of experience in content-related roles, with at least 3 years in enterprise software marketing.
• Proven track record in writing for technical audiences, covering areas like Coding, DevOps, Cloud Computing, IT Infrastructure, and Cyber Security.
• Demonstrated expertise in content strategy development, execution, and optimization.
• Proficiency in using GitLab and other relevant tools for content creation and collaboration.

How GitLab Will Support You:

• Comprehensive benefits package supporting health, finances, and well-being.
• Fully remote, asynchronous work environment fostering flexibility and autonomy.
• Unlimited paid time off (PTO) and access to Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan to align incentives with company success.
• Dedicated growth and development budget and parental leave support.
• Home office support ensuring a conducive work environment.

Country Hiring Guidelines: GitLab hires globally, with roles being remote. Some positions may have specific location-based eligibility requirements, which can be addressed by the Talent Acquisition team during the recruitment process.

Privacy Policy: Review GitLab’s Recruitment Privacy Policy for insights on how your privacy is respected during the recruitment process.

Equal Opportunity Employer:

GitLab is committed to diversity and inclusion, fostering a workplace where merit is the sole basis for recruitment, career development, and advancement. Discrimination or harassment based on any characteristic is not tolerated, ensuring a fair and inclusive work environment for all team members.