Job Title: Work from Home Inbound Customer Service Advocate
Company: Talentify.io
Industry: Software Development
Experience Level: Mid-Senior level
Employment Type: Full-time
Job Functions: Customer Service
Location: Remote

About Talentify.io:

Welcome to Talentify.io, where we redefine talent acquisition in the Artificial Intelligence Age. As the pioneer of Results-as-a-Service talent acquisition and recruitment marketing, we harness the power of data-driven analytics and AI precision to empower businesses to reach top candidates seamlessly across diverse platforms.

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Why Consider This Job Opportunity:

• Competitive salaries and comprehensive benefits package
• Opportunity for career advancement and development
• Full-time position with flexible work schedules
• Extensive initial orientation and training program
• Recognition for performance and achievements

Job Description:

Employer Industry: Customer Service in the Healthcare Industry

Responsibilities:

• Respond to and resolve customer service inquiries and issues promptly and effectively.
• Educate customers on healthcare topics and benefit plan options to ensure understanding and satisfaction.
• Assist with appointment scheduling and facilitate connections with care providers.
• Guide customers in navigating websites for self-sufficiency in accessing healthcare resources.
• Receive coaching on key metrics for member satisfaction to continuously improve performance.

Qualifications:

• High School Diploma
• Minimum of one year experience in insurance operations
• Proficiency with computers
• Adherence to work schedule and department hours
• Must complete scheduled breaks and meals

How To Stand Out (Preferred Qualifications):

• Health Care/Insurance experience
• Background in social work, behavioral health, or disease prevention
• Customer service experience with complex problem-solving

At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. We partner with companies committed to fostering a fair, transparent, and secure hiring environment for all.

Talentify is not the Employer of Record (EOR) for this position. Our role is to connect outstanding candidates with top-tier employers.

Talentify helps candidates worldwide focus on the jobs they want until they can complete a full application in the hiring company career page/ATS.