Job Title: Virtual Tech Assistant
Company: Steno
Industry: Legal Services
Experience Level: Associate
Employment Type: Part-time
Job Functions: Information Technology
Location: Remote
About Steno:
Steno is your go-to destination for top-notch court reporting services combined with cutting-edge technology and flexible payment options. Our team, comprised of tech and legal experts, ensures a seamless experience for legal professionals, removing financial and technical barriers.
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Job Description:
Are you tech-savvy with a passion for delivering exceptional customer service? Steno is seeking Part-Time Virtual Tech Assistants to join our dynamic team! As a Video Specialist, you’ll provide live technical support during remote depositions, ensuring a smooth experience for our clients.
Who You Are:
- Passionate about technology and customer service.
- Experienced in troubleshooting live Zoom and video conferencing.
- Able to handle multiple tasks and work effectively under pressure.
- Comfortable providing white-glove service to clients.
- Excited about joining a fast-paced tech startup with opportunities for growth.
Responsibilities:
- Provide live technical support during remote depositions.
- Troubleshoot audio and video issues in real time.
- Organize documents for virtual depositions.
- Ensure client comfort and address technical questions.
- Deliver exceptional customer service throughout the deposition process.
Qualifications:
- 2+ years of Customer Service experience.
- 1+ years of video/audio conferencing experience, including proficiency in Zoom.
- Ability to coordinate multiple tasks in a high-stress environment.
- Highly attentive, detail-oriented, and organized.
- Minimum 20 hours of availability Monday – Friday.
- Experience working in a remote setting is required.
Compensation & Benefits:
- Salary: $20/hr
- Healthcare reimbursement for part-time employees.
- Options of Equity to reward your contributions.
- Work-supplied computer and internet stipend.
Join the Steno team and be part of revolutionizing the court reporting industry with technology and exceptional service. Apply now and embark on an exciting career journey with us!
