Company: Cubic Corporation
Position: Customer Service Representative
Location: Metro Vancouver
Seniority level: Entry level
Industry: IT Services and IT Consulting
Employment type: Full-time
Job functions: Business Development, Customer Service
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Job Summary:
Join Cubic Corporation as a Customer Service Representative, providing assistance to customers regarding fare media cards and accounts. Deliver exceptional call support to cardholders, patrons, and transit operators with professionalism, knowledge, and courtesy.
Key Responsibilities:
- Handle incoming fare media phone calls, addressing customer inquiries promptly and accurately.
- Execute assigned tasks efficiently and accurately while adhering to established policies and procedures.
- Update and resolve assigned issues promptly and efficiently.
- Address inquiries related to fare media and initiate outbound calls as necessary.
Minimum Job Requirements:
- High school degree or equivalent, with at least two years of experience in Customer Service/Call Center roles.
- Some college coursework preferred.
- Strong team player with a positive attitude, able to excel in a fast-paced environment.
- Proficient in Microsoft Office, with a typing speed of 40+ words per minute.
- Willingness to work extended hours and respond in high-volume situations.
Important Information:
- Applicants must reside in Metro Vancouver to be considered.
- Successful candidates must attend 4-5 weeks of initial training at the Burnaby office.
- Availability required from 6:30 AM to 11:30 PM, with schedules provided at least one week in advance.
Note: Job duties, responsibilities, and requirements may evolve over time and according to business needs.
Compensation:
$17.40 – $18.50 per hour, plus benefits.
The Cubic pay range provided is a general guideline and not a guarantee of compensation. Additional factors influencing offers include responsibilities, education, experience, skills, and internal equity.
