Company: Travel Yes
Position: Airline Customer Service Agent
Seniority level: Entry level
Industry: Internet Publishing
Employment type: Full-time

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Job Description

Join Our Team as a Remote Airline Customer Service Agent

About the Role

As a Remote Travel Airline Customer Service Agent at Travel Yes, you’ll play a vital role in ensuring exceptional customer service to airline passengers, handling inquiries, and managing travel bookings remotely. Your dedication will contribute to creating seamless and enjoyable travel experiences for our clients.

Key Responsibilities

• Provide courteous assistance to passengers via phone, email, or chat, addressing inquiries regarding flight reservations, ticketing, baggage, and other travel-related matters.
• Handle flight bookings, changes, cancellations, and seat assignments accurately and promptly, adhering to airline policies.
• Resolve passenger issues and complaints professionally and empathetically, ensuring customer satisfaction.
• Provide passengers with up-to-date flight information, including delays, cancellations, and boarding procedures.
• Assist passengers with baggage-related inquiries, lost or delayed baggage, and baggage allowances.
• Accommodate passengers’ special requests and assist with travel documentation requirements.
• Stay informed about airline policies, procedures, and travel advisories to provide accurate information to passengers.
• Identify opportunities for cross-selling ancillary services to enhance the passenger experience and generate revenue.
• Maintain high standards of service quality, professionalism, and adherence to service level agreements (SLAs).

Qualifications

• Previous customer service experience, preferably in the airline industry, with a focus on delivering exceptional service and resolving customer issues effectively.
• Excellent communication skills, both verbal and written, with the ability to communicate clearly and empathetically with passengers.
• Strong problem-solving skills, technical proficiency in computer systems, and adaptability to remote work environments.
• Collaborative attitude with the ability to work independently and as part of a virtual team.
• Attention to detail, empathy, and patience when dealing with demanding or distressed passengers.
• High school diploma or equivalent qualification required; additional training or certifications in customer service or travel management advantageous.

Salary

Based on commission and performance, potentially ranging from $30,000 to $65,000 yearly.

Join our team and embark on a rewarding career journey with Travel Yes!