Assistant Manager, Service Delivery

Assistant Manager, Service Delivery

  • Job Title: Assistant Manager, Service Delivery
  • Location: Mwingi, Kitui County, Kenya On-site

Company Description:

Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We employ more than 30,000 people and operate in 14 countries across Africa and Asia. Our goal is to help our customers achieve their lifetime financial goals while ensuring a sustainable future for our business.

Job Description:

Old Mutual Limited is seeking an Assistant Manager for Service Delivery to join our team. The successful candidate will be responsible for maintaining branch security, managing and controlling the stationary budget and cleanliness, coordinating the work of tellers to ensure efficient service delivery, training new tellers, and performing any other tasks delegated by the supervisor.

Responsibilities:

  • Maintain branch security and the security register
  • Conduct periodic cash counts on teller floats at least once a fortnight on irregular dates
  • Manage and control stationary for the branch
  • Coordinate the work of tellers to ensure efficient service delivery
  • Train new tellers on the job
  • Operate as a Teller daily besides controlling duties
  • Ensure that all memorandums and standing instructions are read and understood by all tellers before filing them
  • Perform any other tasks as delegated by the supervisor

Skills:

  • Strong organizational and leadership skills
  • Excellent communication and interpersonal abilities
  • Ability to train and mentor staff
  • Familiarity with financial services products and services
  • Proficiency in MS Office

Hiring Jobs: Finance Assistant

Education:

Bachelor’s Degree (B)

Closing Date:

We encourage all qualified candidates to apply as soon as possible.

Join us at Old Mutual Limited and be part of a team that is committed to creating opportunities for employees to be exceptional in their work. Apply now!

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