Job Description: Associate Customer Care Representative

Company: Rocket Software

Job Description:

Are you ready to be part of a team that’s passionate about what they do? As an Associate Customer Care Representative at Rocket Software, you’ll be a vital part of our commitment to customer success. You’ll handle customer inquiries via phone and email, becoming an expert in Rocket’s offerings to provide top-notch assistance. Your role involves delivering exceptional service, maintaining data accuracy, and collaborating with various departments to ensure customer satisfaction.

Essential Duties & Responsibilities:

• Provide outstanding customer service via phone and email, demonstrating professionalism, empathy, and a helpful attitude.
• Independently process customer requests accurately and escalate when needed.
• Uphold data accuracy and integrity following established guidelines.
• Foster inter-departmental communication for prompt responses and issue resolutions.
• Build positive relationships with both colleagues and customers.
• Contribute feedback for continuous process improvement.
• Assume additional responsibilities as directed by management.
• Participate in weekend on-call duties on a rotating basis.
• Cover other shift hours as required.

Experience & Qualifications:

• 1-2 years of related customer support or engagement experience.
• Strong customer service skills; prior experience in customer service is preferred.
• Ability to maintain professionalism during challenging situations.
• Advanced written and verbal communication skills.
• Excellent organizational, listening, and interpersonal abilities.
• Proficiency in research, planning, and problem-solving.
• Basic computer and operating system knowledge.

Preferred Qualifications:

• Multilingual skills.
• Previous experience with Salesforce or CRM applications is advantageous.

Compensation:

The base salary for this role ranges from $29,787.00 to $37,234.00 per year, with compensation subject to variation based on skills, experience, and location.

What Rocket Software Offers in the USA:

• Generous paid time off programs, including holidays, sick leave, and unlimited vacation time.
• Healthcare coverage options for you and your family.
• Retirement savings plan with Rocket Software matching contributions.
• Life and disability insurance coverage.
• Leadership and skills training opportunities.
• Two paid work days for off-site training.

Equal Opportunity Employer:

Rocket Software Inc. is committed to diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. also complies with all fair employment practices related to citizenship and immigration status.

Reasonable Accommodation:

Rocket Software is committed to providing reasonable accommodations for individuals with physical and mental disabilities. If you require special assistance or accommodation during the application process, please contact us at 781-577-4321 or people@rocketsoftware.com. We will assess your request on a case-by-case basis.

If you’re ready to be part of a dynamic team and work with motivated, high-achieving colleagues, your career at Rocket Software awaits!