Company: InteLogix
Position: Customer Service Representative
Seniority level: Mid-Senior level
Industry: Business Consulting and Services
Employment type: Full-time

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Job Description

About InteLogix

At InteLogix, we empower progress through unwavering support for both our people and clients. With a legacy spanning over 65 years, InteLogix has earned the trust of a diverse clientele by delivering comprehensive contact center solutions. With a workforce of over 7,000 across the Americas and the Philippines, we prioritize enhancing lives, resolving concerns, and fostering innovation with empathy.

Role Overview

If you’re passionate about problem-solving and enjoy engaging with people from diverse backgrounds, this role offers an exciting career opportunity. As a Customer Service Representative at InteLogix, you’ll serve as the first point of contact for our customers, delivering exceptional service, and resolving issues effectively.

What’s in it for You?

• Paid Training
• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Employee Discounts
• Full-time, Non-seasonal Employment
• Career Advancement Opportunities
• Early Access to Earned Wages via PayActiv
• Competitive Salary Range: Up to $16.00/hour, determined by role responsibilities, experience, location, and other relevant factors

Key Responsibilities

• Act as the primary contact for customers via phone, offering exceptional service and guiding them through inquiries and solutions.
• Maintain a deep understanding of products, services, and policies to effectively assist customers.
• Document customer interactions accurately across various platforms and collaborate with other departments to resolve complex issues.
• Strive to exceed customer satisfaction goals and performance metrics, continuously seeking opportunities for improvement.

Candidate Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent qualification.
• Ability to maintain focus on the phone with minimal distractions throughout the shift.
• Proficiency in operating multiple windows and tabs while delivering exceptional customer service over the phone.
• Typing assessment required.
• Excellent attendance record to ensure availability when customers need assistance.

Note: All job offers are subject to completion of a drug screen and background check.

InteLogix is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.