Job Title: Customer Service Representative (Remote, Kenya)

Company: Truelancer.com

About the Company:
Truelancer is a global freelance marketplace connecting businesses with a network of over 600,000 freelance professionals. Since launching in September 2014, Truelancer has provided businesses with the ability to hire freelancers and contractors to scale their operations quickly and efficiently. The platform also offers pre-listed service gigs for immediate project initiation, helping businesses save time and resources.

Job Details:

• Seniority Level: Entry Level
• Industry: Staffing and Recruiting
• Employment Type: Full-time
• Job Functions: Customer Service

Job Description:
We are looking for a dedicated Customer Service Representative to join our team and support our global clients. The ideal candidate will be instrumental in ensuring our customers have a positive experience with our services.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat promptly and courteously.
• Provide detailed product information, assist with troubleshooting, and offer effective solutions to customer issues.
• Handle and resolve customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions, transactions, and inquiries in our CRM system.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Stay updated on our products/services, pricing, and company policies to provide accurate information.
• Identify opportunities for process improvement and enhance customer service procedures.
• Uphold our commitment to delivering exceptional customer experiences.

Requirements:

• Bachelor’s degree preferred.
• At least 3 years of experience as a Customer Service Representative.
• Exceptional communication and interpersonal skills.
• Empathetic and patient when addressing customer concerns.

Preferred Skills:

• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work in a fast-paced environment and manage high call volumes.
• Excellent time-management and organizational skills.
• Detail-oriented with a commitment to accuracy.

Location: Remote, Kenya

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