Job Title: Customer Support Associate / Customer Success

Company: DemandHub

Location: Remote (Work From Home)

Seniority Level: Entry Level

Industry: Software Development

Employment Type: Full-time

About DemandHub:

Join DemandHub, a dynamic company on a mission to empower local businesses’ growth through an innovative messaging platform. Backed by investors who supported successful ventures like Shopify, Wave, and HootSuite, DemandHub is poised for rapid growth. As pioneers in tech entrepreneurship, our founders previously led CognoVision, culminating in a multimillion-dollar acquisition by Intel.

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Summary:

As a Customer Support Associate at DemandHub, you play a pivotal role in local businesses’ success. From onboarding and training to providing exceptional support, you’ll be instrumental in ensuring our customers maximize the benefits of our messaging platform.

Responsibilities:

• Onboard and train new customers.
• Build strong relationships and become the customers’ go-to person.
• Provide exceptional support via phone, email, and live chat.
• Create and update customer success guides for process optimization.
• Analyze customer needs and focus on retention.
• Act as a liaison between customers and internal teams.
• Assist in planning, managing, and executing customer success initiatives.
• Stay knowledgeable about the evolving DemandHub platform.
• Collaborate with the product development team for customer-centric improvements.
• Devise solutions to problems, ensuring delightful customer experiences.

All About You:

• University degree or college diploma.
• 2+ years of customer-facing experience (sales or customer service).
• Exceptional communication (written and verbal) and interpersonal skills.
• Strong attention to detail and organizational skills.
• Active listener with empathy.
• Comfortable handling difficult situations and conversations.
• Passion for working with software.
• Desire to see customers succeed and exceed expectations.

Bonus Points If:

• Experience in a SaaS company.
• Interest in building a career in Customer Success.

Why Work at DemandHub:

• Collaborate with experienced serial entrepreneurs focused on ethical company building.
• Grow in a dynamic, fast-paced remote work environment.
• Join a team that values diverse life experiences and prioritizes potential over qualifications.

Disclaimer: This is a full-time, remote position.

Seniority level Entry level

Industry Software Development

Employment type Full-time