Job Title: Customer Support Specialist

Company: Truelancer

Industry: Staffing and Recruiting

Location: Remote

Experience Level: Entry level

Employment Type: Full-time

Job Functions: Customer Service

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Job Description:

Truelancer is actively seeking skilled Customer Support Specialists to join our team, contributing to the global support services for our clients. This role is pivotal in ensuring our customers have a positive experience with our products and services.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
• Provide product information, troubleshoot issues, and offer effective solutions to customer concerns.
• Handle and resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions, transactions, and inquiries in our CRM system.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Stay knowledgeable about our products/services, pricing, and company policies to provide accurate information.
• Identify opportunities to improve processes and customer service procedures.
• Uphold our company’s commitment to delivering exceptional customer experiences.

Requirements:

• Bachelor’s degree preferred.
• Proven experience as a Customer Support Specialist with a minimum of 3 years of experience.
• Exceptional communication and interpersonal skills.
• Empathetic and patient when dealing with customer concerns.

Preferred Skills:

• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work in a fast-paced environment and handle high call volumes.
• Excellent time-management and organizational skills.
• Detail-oriented with a commitment to accuracy.

About Truelancer:

Truelancer is a Global Freelance Marketplace, Network of 600,000+ Freelance Professionals. Businesses can HIRE Freelancers/Contractors anytime to Scale their Business and get the work done quickly. One can also BUY listed Service Gigs on the platform to start the work quickly and save time. Launched in September 2014, Truelancer connects businesses with on-demand, authentic, and experienced freelancers and community professionals. More than 600,000 Freelancers are available, making Truelancer a marketplace that transcends borders.