Job Title: Front Desk Admin Assistant
Company: Dice
Location: Indianapolis, IN (Hybrid)
Duration: 12+ Months

About Dice:
Dice is the premier career platform for tech professionals at all stages of their careers. Our client, Bluebird Technologies Inc., is currently seeking a Front Desk Admin Assistant. Apply now through Dice to embark on this exciting opportunity!

Key Responsibilities:

• Process applications efficiently while adhering to USDA guidelines.
• Communicate effectively and compassionately with schools and households via phone or email.
• Maintain household cases in a database to ensure accurate issuance of benefits.
• Understand eligibility guidelines and the application approval process.
• Investigate flagged applications and follow up with households or schools as needed.
• Maintain organized case files in compliance with record retention policies.
• Collaborate with leadership to resolve customer concerns and system issues.
• Provide courteous and timely frontline customer service interactions.
• Greet customers and provide guidance and information in a polite manner.
• Track customer interactions and generate reports for management.
• Escalate complex inquiries to supervisors for review.
• Research information to provide accurate answers to customer inquiries.
• Receive and prepare replies to routine correspondence.
• Operate office machines related to specific tasks.
• Stay updated on changes in rules and regulations regarding the Summer EBT program.
• Make recommendations to improve efficiency and effectiveness.

Qualifications:

• High school diploma or equivalent.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Ability to learn quickly and adapt to changing procedures.
• Proficiency in Microsoft Office Suite.
• Previous experience in a similar role is advantageous.

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