Location: EMEA (Remote)

Company: SMG – Service Management Group

Company Description:

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.

Job Description:

SMG is seeking an Insights Analyst to join its team in a fully remote capacity. As an Insights Analyst, you will be a critical member of the team, responsible for building great client relationships, gaining research and consulting skills, and making a real impact on the customer experience for big-name brands around the world.

Hiring Job: Senior DevOps Engineer

Responsibilities:

• Interact with Researchers, Insights Managers, and Insights Directors to cull data and develop insights which clients can action on to drive business results
• Prepare drafts of consulting-style presentation decks that tell a story and provide real insights based on SMG survey data
• Leverage internal tools to pull data and reporting leveraged for client and internal insight deliverables
• Ensure deliverables have account specific data and are arranged to fit the story defined by the Insights Manager or Director, and provide final decks for presentations
• Responsible for the quality assurance of all insight deliverables
• Assist account team with day-to-day tasks and management of client deliverables ensuring all project deadlines are met
• Collaborate and interact with clients in a variety of ways, including participating and taking notes during client conference calls
• Communicate daily with internal and external stakeholders
• Perform other related duties as assigned

Requirements:

• At least 1-2 years of relevant work experience
• Bachelor’s degree
• Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint)
• Ability to produce high quality work free from errors and inaccuracies
• Strong problem-solving skills
• Experience working with large data reports
• Experience with a consulting firm, market research company, or other service-based organization is a definite plus

Salary:

USD $40,500

If you are passionate about insights and are looking for an opportunity to make an impact, please apply today. SMG offers a competitive salary, flexible work schedule, and a comprehensive benefits package.