Job Title: International Guest Services
Company: Norwegian Cruise Line Holdings Ltd.
Seniority Level: Entry level
Industry: Travel Arrangements
Employment Type: Full-time

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About Norwegian Cruise Line Holdings Ltd.:
Join Norwegian Cruise Line Holdings Ltd. (NCLH) and be part of a company that values attracting and retaining top-tier talent. Our brands offer unforgettable vacations with innovative offerings, exceptional service, and unique guest experiences. Now is the perfect time to join the NCLH family!

Position Summary / Essential Functions:
As an International Guest Services member, you’ll focus on ensuring non-English-speaking groups and guests have an exceptional cruise experience. From handling special requests to acting as a translator, your role is pivotal in providing a first-class cruise experience.

Key Responsibilities:

• Handle special requests from non-English-speaking groups and individual guests, ensuring a top-tier cruise experience.
• Collaborate with Group Services Coordinator and Guest Service Manager for special requests like Honeymoon set-ups, Anniversary Packages, and more.
• Assist in organizing group events and liaise with Group Leaders of non-English-speaking guests.
• Offer assistance to guests for restaurant bookings, special dietary needs, and local/dietary food orders.
• Be available during embarkation, disembarkation, port talks, Immigration, Customs inspections, etc., to assist non-English-speaking guests.
• Act as a translator for guests communicating with shipboard departments.
• Coordinate announcements and translate/print the Freestyle Daily into required languages.
• Greet non-English-speaking VIP guests staying in suites.
• Handle guest requests, maintain a cash float, and assist Cruise Programs department in leading activities.
• Perform other related duties as assigned.

Qualifications / Requirements:

• Intermediate to Advanced proficiency in English and at least one other language (German, Spanish, Russian, French, or Italian).
• Intermediate knowledge of Microsoft Word, Excel, Micros, and Fidelio Cruise.
• Minimum one year of management experience in Hotel and/or hospitality establishments or Guest Service-related positions on board ships.

Education:

• Two-year Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution.

Attributes:

• Able to work independently, think critically, and be a patient listener.
• Comfortable speaking publicly to large groups.
• Customer service and guest relations oriented with leadership skills.
• Proactive, team player, problem solver, and passionate about hospitality and customer service.

About NCLH:
Norwegian Cruise Line Holdings Ltd. is a leading global cruise company operating Norwegian Cruise Line®, Oceania Cruises®, and Regent Seven Seas Cruises® brands. With 32 ships, over 35,000 shipboard crew, and 700 port destinations yearly, we offer unparalleled opportunities in the cruise industry.

At a Glance:
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EQUAL OPPORTUNITY EMPLOYER:
NCLH is committed to providing equal employment opportunities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital, or veteran status.

Note:
The above statements describe the general nature and level of work performed by personnel in this role and are not exhaustive. Personnel may be required to perform duties outside their normal responsibilities as needed.