• Job Title: Specialist – Onboarding & Employee Services

• Location: Nairobi County, Kenya Hybrid

Company Description:

MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company that provides fixed connectivity, wholesale mobility services, interconnectivity, wholesale roaming, messaging, voice, and signaling, and manages international assets, infrastructure, fiber railroads, subsea cables, and NaaS. As a member of MTN Group, the company is on a mission to connect the unconnected by building the much-needed infrastructure stitching African countries together, and connecting them to the rest of the world. We are seeking a Specialist – Onboarding & Employee Services to join our team in Nairobi.

Job Description:

As a Specialist – Onboarding & Employee Services, you will be responsible for managing and controlling recruitment, onboarding, attendance and leaves, insurance, and all other related aspects of HR services in MTN GlobalConnect. The role integrates the human resource function with business activities to provide value to the customer as well as leading and participating as required in HR working groups involved in the development, promotion, implementation, and raising awareness of HR policies and procedures. You will work closely with internal stakeholders and OpCo HRs to coordinate seamless onboarding and induction of New Joiners.

Key Performance Areas:

• Act as the first point of contact between the candidates and the company, including interviews, tests, and interpersonal communication to present a good first impression of the company.
• Post vacancies on official advertising channels, ORC/LinkedIn/MTN Careers website.
• Screen and filter all resumes submitted to the open job order, seeking only the most qualified applicant as per MTN Global Talent Standards.
• Administrate the Hirevue assessment & shortlisting platform.
• Arrange interviews for hiring managers.
• Perform background and reference checks for all prospective hires, accurately documenting these activities.
• Ensure feedback is provided to the applicants (CV acknowledgment, Regret Letters, Offer letters)
• Prepare internal memos for changing assignments, and promotions for internal employees.
• Record and maintain new employees’ files and documents.
• Ensure availability of all related documents to manage the VISA /Work permit process issuing ahead of time.
• Coordinate seamless onboarding and induction of New Joiners in coordination with internal stakeholders and OpCo HRs.
• Manage the probation period process in a timely manner.
• Ensure proper filing and information retrieval of all related documents
• Spool data & report on recruiting activities and onboarding programs to guide management.
• Provide Human Resource support to all employees based in Rest of the World (ROW), liaising actively with HR support persons at the different OpCos
• Seek to add value to the company by offering advice and assistance to new and current employees.
• Establish, maintain, and foster good relationships between the company and employees.
• Manage, monitor, and control all company employee’s attendance and leave through the Human Capital Management (HCM) system
• Ensure the proper follow-up of employees’ requests and reply to their inquiries and complaints in a timely manner (HR helpdesk, emails).
• Manage and coordinate Employee medical, life, and PA insurance policy and participate in the yearly tendering process.
• Ensure involvement in multiple aspects of the business, including production statistics, employee data status, and other projections.
• Respond to complex queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, PIP processes, and redundancies, and support the HR leadership with new projects.
• Conduct adequate communication about HR Business Partnering with line managers of all divisions, through the scheduled quarterly meetings and as the need arise.
• Take part in designing and executing social events to boost employee engagement and enhance work-life balance.
• Timely provide necessary requested reports
• Perform any other duties that may be assigned from time to time.

Hiring Now: Director, Communications

Job Requirements:

Education:

• Minimum of a 4-year Bachelor’s degree in Human Resources or Business Administration.

Experience:

• At least 3 years of experience in HR Operations, Recruitment, and Employee relations.
• Experience working in the Telecom industry is preferable.
• Proven track record in managing people and cross-functional teams.
• Demonstrated experience in working across diverse cultures and geographies.

Other Requirements:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Fluency in English and additional languages are an advantage.

Salary and Benefits:

The salary for this position is competitive and will be based on the candidate’s qualifications and experience. MTN GlobalConnect offers a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a 401k retirement plan, paid time off, and flexible work arrangements.

How to Apply:

If you are interested in this position, please submit your resume and cover letter via the MTN GlobalConnect website or LinkedIn job post. Only qualified candidates will be contacted for an interview. MTN GlobalConnect is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join our team at MTN GlobalConnect and be a part of our mission to connect the unconnected and grow Africa together!