Job Title: Virtual Medical Receptionist
Company: Outsourced
Industry: Outsourcing and Offshoring Consulting
Experience Level: Entry level
Employment Type: Full-time
Job Functions: Health Care Provider
Location: Kenya Remote

About Outsourced:

Outsourced is an ISO certified Philippines staff outsourcing company, offering dedicated remote staff and offshore staffing services to businesses worldwide. With over a decade of experience, 280+ clients globally, and a team of 1000+ employees, we provide premium offshore solutions from our world-class offices in the Philippines. Start your Outsourced team in the Philippines and save up to 75% compared to local hiring. Contact us today to explore our outsourcing solutions.

Maximize Your Job Search Potential with Wibblex Jobs Membership:

Enhance your job search journey by subscribing to the Wibblex Jobs Membership. With monthly renewals, gain access to expert assistance in refining CVs, crafting compelling cover letters, and optimizing LinkedIn profiles, empowering you to stand out in your job search.

Job Description:

Summary:

Join our team as a Virtual Medical Receptionist, providing crucial administrative support to psychologists in private practice. Through compassionate communication and meticulous organization, you’ll ensure smooth operations and exceptional patient care.

Responsibilities:

• Answer incoming calls with professionalism and empathy, addressing client and patient inquiries.
• Schedule and manage appointments for psychologists using provided software, demonstrating attention to detail.
• Coordinate psychologist calendars efficiently, ensuring accurate scheduling and organization.
• Respond to email inquiries promptly and compassionately, updating patient information with strict confidentiality.
• Assist in billing and payment processing, conveying information clearly to clients and adhering to procedures.
• Collaborate effectively with the team, providing updates and participating in tasks with excellent English communication.
• Deliver exceptional customer service, addressing client concerns with empathy and understanding.
• Adhere to data security and patient privacy protocols and guidelines.
• Maintain meticulous records and documentation, demonstrating attention to detail in written communication.
• Actively participate in team meetings and training sessions, contributing insights for improvement.
• Demonstrate a commitment to continuous improvement, identifying opportunities to enhance operational efficiency and patient satisfaction.

Qualifications:

• Preferably previous experience in reception, administration, or customer service with emphasis on empathetic communication.
• Proficiency in written and spoken English, with strong comprehension and empathetic conversation skills.
• Excellent organizational skills and attention to detail, especially in written communication.
• Familiarity with email, scheduling software, and office tools.
• Positive attitude, adaptability, and empathy in challenging situations.
• Understanding of patient confidentiality and privacy regulations is advantageous.
• Reliable internet connection and a quiet workspace.

Work Location: Permanent home-based
Requirements: Strong internet connection (minimum 20 MBPS), own laptop/PC (minimum i5 8GB)
Working Schedule: Permanent remote, Monday to Friday | 7AM to 4PM PH Time

Ready to Make a Difference? Apply Now!

Join our team and contribute to exceptional patient care. Apply now to embark on a rewarding career as a Virtual Medical Receptionist with Outsourced.