Job Description: Virtual Patient Service Representative

Company Overview:

Mindful Health is a rapidly expanding company committed to revolutionizing mental health and well-being with a unique approach. Our passionate team members strive to make a positive impact in our communities by delivering unparalleled treatment experiences to our clients. With a combination of Bricks & Mortar locations and virtual service offerings across Texas, Mindful Health offers a comprehensive one-stop-shop for mental health treatment. Our mission is to provide intentional and exceptional care for clients while fostering a warm and nurturing environment for our team members, creating a lasting impact on the well-being of our communities.

Job Summary:

As a Virtual Patient Service Representative, you will play a crucial role as the interface between Mindful Health and its clients, demonstrating high levels of professionalism and courtesy. Your responsibilities will include providing administrative support, scheduling appointments, handling calls, and ensuring accurate documentation. Your exceptional problem-solving skills and dedication to client satisfaction will contribute to our goal of empowering clients to live fuller and healthier lives. Join our team if you are enthusiastic about helping clients, thrive in a team environment, and want to be part of a company focused on creating a positive impact in the field of mental health.

Responsibilities:

• Interact with clients courteously and address their needs efficiently.
• Manage call volume within the call center, ensuring smooth operations.
• Document all incoming calls in the call tracking system.
• Accurately enter client information into the Electronic Health record, including demographics, insurance, and payment details.
• Ensure completion of required paperwork and forms before appointments and follow up with clients if necessary.
• Schedule initial and follow-up sessions for virtual providers.
• Reschedule virtual patients who cancel or miss appointments and maintain documentation.
• Pre-register and schedule patients using the ONLINE INTAKE/SCHEDULING WORKLIST.
• Remind patients of appointments through outbound calls and coordinate care resolution with patients, providers, and pharmacies.
• Track appointments and maintain complete, timely, and accurate information.
• Uphold confidentiality and adhere to HIPAA requirements.
• Process client payments for virtual sessions, including credit card transactions and backend billing.
• Liaise with the billing department to collect outstanding balances for virtual clients.

Education Requirements:

• High School Diploma

Experience and Qualifications:

• Minimum of 1 year of front desk or receptionist experience.
• Experience within a behavioral health outpatient or inpatient facility is a plus.
• Spanish language proficiency is a benefit.

Location & Schedule:

• Remote

Mindful Health Offers:

• A healthy and positive atmosphere, where everyone is valued.
• Flexibility in schedule and work hours.
• Provided computer equipment (Laptop, Keyboard, Mouse, Speaker, and IT support).
• Competitive compensation based on experience.

Benefits (Full-time Employees Only):

• 120 hours (15 days) of paid time off.
• 40 hours (5 days) of sick leave.
• 24 hours (3 days) of paid bereavement leave per occurrence.
• Medical and supplemental health insurance (vision, dental, long-term disability, short-term disability, life insurance, etc.).
• Professional development opportunities.

Note: The job description is not exhaustive and may be subject to changes or additions at any time, with or without notice.

Seniority Level:

• Entry level

Employment Type:

• Full-time

Job Function:

• Administrative

Industries:

• Health, Wellness & Fitness

Referrals:

• Referrals increase your chances of interviewing at Mindful Health by 2x.