Job Title: Customer Support
Company: New Media Services (NMS)
Location: Baguio City, Philippines
Salary: ₱ 16,000 – 18,000

Join Our Operations Team as a Customer Support Specialist at New Media Services (NMS)!

If you’re passionate about delivering exceptional customer support, we invite you to apply for this exciting opportunity in our Operations team. This role involves handling calls, emails, moderation, and live chat interactions.

Responsibilities:

• Provide assistance to customers via inbound calls and email support in English.
• Address customer concerns and inquiries accurately and promptly.
• Record and maintain customer interactions in our database.
• Strive to meet or exceed customer satisfaction and service level targets.
• Stay updated on products and services to provide effective assistance.
• Adhere to department and company policies while assisting customers.
• Demonstrate commitment and flexibility towards work, ensuring attendance adherence.

Requirements:

• Minimum of 1 year of experience in customer support or service.
• Excellent oral and written communication skills in English.
• Familiarity with Google Sheets is advantageous.
• Neutral accent.
• Above-average typing speed is a plus.
• Willingness to work on a rotating shift schedule, including weekends or holidays if required.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to work independently in a team-oriented and fast-paced environment.
• Good time management and multitasking skills.

Life at New Media Services (NMS):

At NMS Philippines, we prioritize ability over pure academic achievement. We welcome individuals who can prove their quality as part of our team. Every team member’s input is valued, shaping our business to deliver top-notch quality work and services.

Other Available Positions:

• Digital Media Production Specialist (Office-Based)
• Dutch IM Chat Support (Home-Based)
• English Chat Support (Home-Based)
• Finance Manager (Office-Based)
• German Customer Support (Home-Based)
• Italian IM Chat Support (Home-Based)
• Maintenance Staff (Office-Based)
• SEO Writer (Office-Based)

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Location: BCEZ-PEZA, Loakan Road, Baguio City, Philippines