Job Title: Customer Service Agent
Company: TalentPop
Location: Remote
Position Type: Full-Time

About TalentPop:
TalentPop is a rapidly growing agency in the E-commerce sector, dedicated to providing exceptional Customer Service solutions for over 600 E-commerce Brands, including Core Power Yoga, Beyond Meat, and Jaxxon. Leveraging top-tier Customer Service talent from around the globe, we’re committed to delivering unparalleled support to our clients. Join our team and be part of one of the fastest-growing companies in the E-commerce ecosystem!

Responsibilities:

• Represent clients’ brands effectively and professionally.
• Craft solution-oriented emails and live chat responses to address customer inquiries and tickets, and handle phone calls.
• Independently manage time and multitask effectively.
• Maintain regular communication with clients, teams, and management via Slack and Email.
• Propose solutions and ideas to clients for enhancing their business and Customer Service Experience.
• Participate in team meetings to provide updates and insights.

Ideal Skills:

• Team player with a growth-driven, positive, and open-minded attitude.
• Passionate about assisting others and committed to self-improvement.
• Able to work autonomously with minimal supervision while delivering excellent results.
• Committed to long-term career growth.
• Reliable, punctual, and proactive in contributing to client and team success.
• Solution-oriented and proactive in providing suggestions and feedback.
• Accepts constructive feedback and strives for continuous improvement.

Qualifications:

• Minimum 1 year of Customer Service Experience preferred.
• Strong written and verbal communication skills.
• Excellent grammar and critical thinking abilities.
• Experience in E-commerce is a plus.
• Adaptability to changes in the work environment.
• Reliable Internet Connection and Working PC required.
• Experience with Shopify, BigCommerce, Amazon, or customer service platforms like Gorgias, Zendesk, Freshdesk, Intercom, and G Suite is advantageous.
• Proficiency in communication tools such as Zoom Video, Phone, Slack, and Email required.

Why Join Us:

• Join one of the fastest-growing startups in the eCommerce ecosystem.
• Collaborate with a team of driven professionals who inspire daily.
• Clear progression plan and opportunities for career advancement.

Apply For This Position:
Join our global family and become part of our team of Customer Experience and E-Commerce Experts at TalentPop. Apply now to embark on an exciting journey!

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