Job Title: Call Center Representative
Company: Talentify.io
Industry: Telephone Call Centers
Seniority Level: Entry level
Employment Type: Full-time
Job Functions: Customer Service
Job Description:
Overview: Join Talentify.io and embark on a rewarding career as a Call Center Representative in the dynamic field of Customer Service and Support. Enjoy competitive hourly pay, a remote work-from-home option, comprehensive benefits, and opportunities for career growth within a company that values your skills and dedication.
Why Consider This Job Opportunity:
- Hourly pay rate of $13.60 with bonus potential
- Full-time position with the flexibility of remote work-from-home
- Paid training and time off
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Flexible schedules and casual dress code
- Opportunities for career advancement within the company
What To Expect (Job Responsibilities):
- Provide inbound customer service, help desk, and back-office support for commercial and public sector positions
- Handle inbound inquiries, troubleshoot technical issues, and assist customers with products and process-related inquiries
- Represent well-known brands in a professional manner
- Identify sales opportunities and upgrade products and services
- Escalate customer dissatisfaction to management and ensure first call resolution
What Is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Reliable with good attendance and punctuality
- Strong problem-solving and conflict resolution skills
- Customer service oriented and able to multitask
- Team player with good interpersonal skills
How To Stand Out (Preferred Qualifications):
- Previous customer service or sales experience
- Familiarity with contact center systems and technology
- Advanced proficiency in Microsoft Office Suite
Application Process: Talentify.io respects candidate privacy and ensures equal-opportunity employment. If you encounter any employer not adhering to these principles, please bring it to our attention. To apply, visit our website for the link to the hiring company’s career page/ATS.
Note: Talentify.io is not the Employer of Record for this position but is dedicated to connecting outstanding candidates with top-tier employers.
Join us and make a difference in the world of customer service. Your journey to a fulfilling career starts here.
