Job Ad: Operatore Call Center – Team Leader at Facile

About Facile:
Founded in 2008, Facile is Italy’s leading digital comparison site, simplifying the selection of insurance, financial products, and household expenses. As a prominent Italian unicorn, we’ve achieved this success through a startup mentality, investing in talent, and focusing on concrete results. Our inclusive and growth-oriented environment has led us to become one of Italy’s few unicorns in 2022, and we’re still expanding with the support of the international Silver Lake fund.

Position: Operatore Call Center – Team Leader

Responsibilities:

• Operational Oversight: Efficiently manage day-to-day activities, ensuring adherence to company policies and achieving operational objectives.
• Human Resource Management: Coordinate staff training, development, and performance evaluations, fostering constructive feedback and supporting professional growth.
• Process Optimization: Collaborate with various departments to identify and implement improvements, optimizing efficiency in insurance processing.
• Cross-Functional Collaboration: Work closely with customer service and claims management teams, ensuring effective communication and workflow.
• Performance Metrics Monitoring: Analyze team performance metrics regularly, identifying areas for improvement to maintain high standards.
• Emergency Management: Handle critical situations, coordinating immediate responses, and providing clear direction for operational continuity.
• Skills Development: Promote a growth-focused environment, implementing training and mentoring programs to enhance individual and collective skills.

Requirements:

• Experience: 3-5 years managing administrative teams, preferably in the car insurance sector.
• Leadership Skills: Excellent leadership skills with the ability to inspire and motivate teams.
• Specialized Knowledge: In-depth knowledge of insurance back-office processes and industry regulations.
• Problem Solving: Results-oriented with the ability to quickly resolve problems.

Other Information:

• Autonomy and Responsibility: Enjoy freedom in decision-making, learning through involvement, and making a difference.
• Continuous Training: Benefit from ongoing training by industry experts to nurture and develop talent.
• Stimulating Environment: Work dynamically in a cross-team setting, engaging with talented professionals in challenging activities.
• Professional Opportunity: Secure a regular full-time contract with periodic evaluations and incentives based on performance.
• Fantastic Location: Collaborate in agile and comfortable workspaces designed to foster teamwork.

Join Facile and be part of a team that values autonomy, continuous learning, a stimulating environment, professional growth, and a fantastic work location.

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